PulseNode

Support And Beta SLA Policy

Last updated: June 6, 2026. Beta template, not legal advice.

Support Channel

Beta support is handled by email at support@pulsenode.space. Include your account email, affected server name, approximate time, and relevant logs when available.

Response Targets

• Service unavailable for multiple customers: best effort same day.
• Account, billing, setup, or alert delivery issue: best effort within 2 business days.
• Feature requests and non-urgent questions: reviewed during beta planning.

Availability Target

PulseNode beta targets reliable operation and transparent incident communication. This is not a formal paid SLA and does not include uptime guarantees or service credits.

Unsupported During Beta

Kubernetes, Windows/macOS agents, APM, log management, tracing, enterprise SSO, and formal compliance commitments are not supported in the closed beta.